Frequently Asked Questions
About Our Products
Is Elqora Matte Liquid Lipstick transferproof? Yes. Once completely dry (usually within 60–90 seconds of application), the formula is transferproof and won't budge onto cups, masks, or clothing.
Is it smudgeproof? Yes. Our formula is smudgeproof and fade-resistant, designed to hold its color and finish through meals, drinks, and daily wear.
How long does it last? Up to 16 hours of comfortable wear, depending on eating, drinking, and individual lip chemistry. Most customers see 10–16 hours of solid color retention.
Will it dry out my lips? No. Our lightweight, non-drying formula is designed to keep lips feeling soft and comfortable while delivering a rich matte finish — no cakey or flaky texture.
Can I wear it every day? Yes. It's formulated for daily use and is gentle enough for regular wear without irritation.
Is Elqora cruelty-free and vegan? Yes. Every shade is 100% vegan and never tested on animals.
Is the formula clean/safe? Yes. Our lipsticks are paraben-free, sulphate-free, mineral oil-free, alcohol-free, formaldehyde-free, gluten-free, and talc-free.
How much product is in each lipstick? Each Elqora Matte Liquid Lipstick contains 4 ml of product.
Do you offer shade matching or swatches? Yes — check each product page for close-up swatch images, or reach out to our support team with your skin tone for a personalized shade recommendation.
Orders & Payment
What payment methods do you accept? We accept all major credit/debit cards, UPI, net banking, and popular wallets. Cash on Delivery (COD) may also be available depending on your location.
Is it safe to enter my card details on your site? Yes. All transactions are processed through secure, encrypted payment gateways. We never store your full card details on our servers.
Can I modify or cancel my order after placing it? You can request changes or cancellation within a few hours of placing your order, as long as it hasn't been dispatched yet. Contact our support team as soon as possible with your order number.
I didn't receive an order confirmation. What should I do? Check your spam/promotions folder first. If it's still missing after 30 minutes, contact us with the email/phone number used at checkout and we'll resend it.
Shipping & Delivery
Do you offer free shipping? Yes — free shipping is automatically applied on prepaid orders above ₹999 (and select promotional thresholds may apply during sales).
How long does delivery take? Standard delivery typically takes 4–7 business days depending on your location. Metro cities are usually faster.
Do you ship across India / internationally? We currently ship across India. International shipping availability is noted at checkout if applicable to your region.
How can I track my order? Once your order is dispatched, you'll receive a tracking link via email/SMS. You can also track it from your account under "Order History."
What if my order is delayed? Delays can occasionally happen due to courier or weather disruptions. If your order hasn't arrived within the estimated window, contact support with your order number and we'll look into it right away.
Returns, Refunds & Exchanges
What is your return policy? We offer a 7-day easy return window from the date of delivery for unopened, unused products in their original packaging.
Can I return an opened/used lipstick? For hygiene reasons, opened or used cosmetic products generally cannot be returned unless the item arrived damaged, defective, or incorrect.
How do I initiate a return? Go to your account's order history and select "Request Return," or contact our support team with your order number and reason for return.
How long do refunds take? Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.
I received a damaged or wrong item — what now? We're sorry about that. Contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost to you.
Account & Support
Do I need an account to place an order? No, you can check out as a guest. Creating an account lets you track orders, save addresses, and check out faster next time.
How do I contact customer support? Reach us through the Contact Us page, or email/chat with our support team — available Monday to Friday, 10 AM to 5 PM.
Do you have a loyalty or rewards program? Check our Offers page for current promotions, first-order discounts, and bundle deals.
Didn't find what you were looking for? Reach out to our support team — we're happy to help.